Data & platform stability

Our Company and Products

Crafted for science and technology companies, HelixScribe aims to propel these companies beyond performance benchmarks. We champion the enhancement of automation, the refinement of communication, and the amplification of scalability in user-centric ways, consistently rolling out updates that embody these ideals.

HelixScribe offers an AI-enhanced comprehensive platform for sales, marketing, and customer relationship management (CRM) that delivers critical features for agencies and marketers. This broad solution enables our users to establish ambitious sales targets and reach them with our expert support. We also empower our clients to rebrand our platform, providing everything agencies and marketers need to scale their businesses and their clients’ businesses beyond previous limits.

HelixScribe Security and Risk Focus

At HelixScribe, protecting our customers’ data is paramount.

Security and Compliance Objectives

Our security framework, built on best practices, aims to:

– Ensure Customer Trust and Protection by delivering outstanding products and services that safeguard data privacy and confidentiality.
– Guarantee Availability and Continuity of Service to maintain service access and minimise service continuity risks.
– Uphold Information and Service Integrity by preventing improper data alteration or corruption.
– Comply with Standards by meeting or exceeding industry best practices.

HelixScribe Security Controls

To secure entrusted data, HelixScribe employs administrative, technical, and physical security controls across the platform.

Key areas include:

Infrastructure Security

– Cloud Hosting Provider: HelixScribe’s infrastructure is hosted on premier cloud services like Google Cloud Platform Services and Amazon Web Services in the United States, leveraging their comprehensive security and compliance measures. These servers offer 99.95% uptime

– Network and Perimeter: We implement multi-layered filtering and inspection to secure all web interactions, backed by stringent access control and firewall management.

Configuration Management

– Our infrastructure’s scalability and security are ensured through automated configuration management, with strict controls on server configurations and patch management.

Logging

– Comprehensive logging across the HelixScribe application supports thorough investigation and response activities, with strict access controls on log storage.

Alerting and Monitoring

– HelixScribe’s infrastructure is designed for proactive issue detection and resolution, utilizing automated monitoring and alerting systems.

Application Security

– Web Application Defenses: We protect hosted customer content with advanced firewall and application security measures aligned with OWASP (Open Source Foundation for Application Security ) guidelines.

Development and Release Management

– HelixScribe employs continuous delivery for software development, ensuring security and efficiency through code reviews, static analysis, and automated deployments.

Vulnerability Management

– A multi-layered approach to vulnerability management helps us maintain a secure technology stack, supported by regular scans, penetration testing, and timely mitigation of identified risks.

Customer Data Protection

– Data Classification, Tenant Separation, Encryption, and Key Management practices ensure secure and compliant data handling and storage.

Data Backup and Disaster Recovery

– System reliability and recovery strategies are in place to minimise downtime, with secure backup and restoration processes.

Identity and Access Control

– Comprehensive user management and login protections, including two-factor authentication, control access to HelixScribe’s platform.

HelixScribe Employee Access to Customer Data

– Access is strictly controlled through role-based access control (RBAC) and monitored for compliance with security policies.

Organisational and Corporate Security

– Security policies, awareness training, and vendor management ensure a secure operational environment.

Compliance

– HelixScribe adheres to privacy and data protection standards, including GDPR compliance efforts, to safeguard customer information.

This document serves as a guide for our customers, reflecting our commitment to continuous security improvement and transparency. For any enquiries or further information, please contact us: [email protected]