Privacy Policy

Effective Date: 2/1/24

Introduction

HelixScribe.AI (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines our data processing practices and your rights regarding the personal information we collect and process.

1. Data Collection

We collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Use our services
  • Contact us for support or inquiries

The types of personal information we collect include:

  • Contact information (name, email address, phone number)
  • Demographic information (age, date of birth)
  • Usage data (how you use our services)

2. Data Use

We use your personal information to:

  • Provide, operate, and maintain our services
  • Improve, personalise, and expand our services
  • Understand and analyse how you use our services
  • Develop new products, services, and features
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes

3. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy. We may share information with third-party service providers to help us operate our business and provide our services. These third parties are contractually obligated to keep your information confidential and to use it only for the purposes of providing their services to us.

4. Data Ownership

HelixScribe.AI acknowledges that any data you upload to our services, including email addresses and other personal information, remains your property. You retain full ownership of all data you provide to us. We act as a data processor, managing and processing this data on your behalf, in accordance with your instructions and applicable data protection laws.

5. Data Transfer

To ensure platform stability and performance, your data may be transferred to and processed in the United States, as well as within the European Union. We employ appropriate safeguards to ensure that your personal data remains protected in accordance with applicable data protection laws and the Data Privacy Framework.

The Data Privacy Framework is a set of principles and mechanisms designed to ensure that personal data transferred from the European Union to the United States is adequately protected. This framework provides a reliable and legal mechanism for complying with data protection requirements when transferring personal data between these regions. It ensures that such data remains secure and that individual privacy rights are respected. Measures under this framework include:

  • Encryption of data during transit and at rest
  • Implementation of industry-standard security practices
  • Ensuring our third-party service providers adhere to similar data protection standards

The Data Privacy Framework ensures the legality of transferring personal data between the EU and the US, thereby allowing us to provide our services while maintaining compliance with data protection regulations.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When we no longer need your personal information, we securely delete or anonymise it. If your subscription to HelixScribe.AI stops, we automatically delete all data 90 days after the termination of your subscription.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You can request a copy of the personal data we hold about you.
  • Rectification: You can request correction of any inaccurate or incomplete data.
  • Deletion: You can request the deletion of your personal data under certain conditions. To request deletion of your data, please contact us at [email protected].
  • Restriction: You can request the restriction of processing of your personal data.
  • Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
  • Objection: You can object to the processing of your personal data under certain conditions.

8. Legal Basis for Processing

We process your personal data based on the following legal bases:

  • Your consent
  • The performance of a contract with you
  • Compliance with legal obligations
  • Our legitimate interests, provided they do not override your fundamental rights and freedoms

9. Data Security

We implement a variety of security measures to maintain the safety of your personal data when you enter, submit, or access your personal information. These measures include:

  • Secure servers
  • Encrypted databases
  • Access controls

10. Subprocessors

We may engage third-party service providers (“Subprocessors”) to assist in providing our services. Our Subprocessors are listed below:

  • Google LLC (Google Cloud Services)
  • Amazon Web Services, Inc. (AWS)

We ensure that our Subprocessors comply with data protection laws and provide an adequate level of protection for your personal data.

11. Contact Us

If you have any questions about this Privacy Policy or our data processing practices, please contact us at:

Email: [email protected]

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about our data protection practices.